Privacy Policy

01Information We Collect

Depending on how you interact with us, we may collect:

Identity and contact information

Your name, mobile number, email address, billing address, shipping address and other contact information.

Order and transaction information

Products purchased, mattress specifications or customisations selected, order value, payment status, invoices, delivery details, returns, replacements and warranty-related information.

Payment information

Payments may be processed through third-party payment service providers. Where applicable, Sleepmonk may receive transaction identifiers, payment status and limited payment-related information rather than your complete card or banking credentials.

Customer communication

Emails, telephone enquiries, WhatsApp or other messages, complaints, feedback, warranty requests and interactions with our customer-support team.

Website and device information

IP address, browser type, device type, operating system, referring pages, pages visited, time spent on the website and similar technical information.

Preferences and marketing information

Your communication preferences and, where applicable, information about your interaction with Sleepmonk campaigns or promotional communications.

02How We Use Your Information

We may process personal data to:

• process, confirm and fulfil your orders;
• manufacture or arrange customised products requested by you;
• process payments and issue invoices;
• arrange shipping, delivery, installation, returns or replacements;
• provide customer support;
• administer product warranties and after-sales service;
• communicate important information relating to your purchase;
• operate, maintain, secure and improve our website;
• prevent fraud, misuse and security incidents;
• understand how customers use our website and services;
• send promotional communications where you have consented or where otherwise permitted by law;
• comply with tax, accounting, consumer-protection and other legal obligations; and
• establish, exercise or defend legal claims.

We will only use personal data for lawful purposes and in accordance with applicable data-protection requirements.

03Consent and Your Choices

Where our processing relies on your consent, you may withdraw that consent through the method provided when consent was obtained or by contacting us. Withdrawal of consent will not affect processing already lawfully undertaken before withdrawal. Certain information may still need to be retained or processed where required to fulfil an order, comply with law, resolve a dispute or exercise legal rights.

You can unsubscribe from promotional emails or messages through the unsubscribe mechanism provided in the communication or by contacting us.

04How We Share Personal Data

We may share information only where reasonably necessary with service providers such as:

• payment processors;
• logistics, courier and delivery partners;
• website hosting, cloud and technology providers;
• customer-support and communication providers;
• analytics or advertising providers, where enabled and permitted;
• accountants, auditors, lawyers and professional advisers; and
• government, regulatory, judicial or law-enforcement authorities where disclosure is required by law.

Service providers are expected to handle information only for the purposes for which it is provided and subject to appropriate contractual or legal obligations.

In the event of a merger, restructuring, financing, sale or transfer of all or part of our business, information may be transferred as part of that transaction in accordance with applicable law.

05Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and, where enabled, support analytics or advertising. You can find more information in our Cookies Policy. Where consent is required for non-essential cookies, we will provide an appropriate choice before using them.

06Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including fulfilment of orders, customer support, warranty administration and compliance with accounting, tax, consumer-protection and other legal requirements. When information is no longer required, we will delete, anonymise or securely dispose of it as appropriate, subject to applicable law.

07Data Security

We use reasonable technical, organisational and administrative safeguards designed to protect personal data against unauthorised access, disclosure, alteration, loss or misuse. No internet transmission or storage system can be guaranteed to be completely secure. Where a personal-data breach occurs, Sleepmonk will take appropriate remedial and notification measures as required by applicable law.

08Your Privacy Rights

Subject to applicable law, you may have the right to:

• obtain information about the personal data we process about you;
• request correction of inaccurate or misleading information;
• request completion or updating of incomplete information;
• request erasure of eligible personal data;
• withdraw consent where processing is based on consent;
• raise a grievance regarding our processing of your personal data; and
• exercise other rights available to you under applicable data-protection law, including nomination where applicable.

To exercise a privacy right, contact us using the details below. We may request reasonable information to verify your identity before acting on a request.

09Children's Privacy

Sleepmonk's online purchasing services are intended for persons who are legally capable of entering into a contract. We do not knowingly seek to collect personal data from children for online purchases. If personal data relating to a child is required in any circumstance, it will be handled in accordance with applicable law, including requirements relating to parental or guardian consent where applicable.

10Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social-media platforms or other services. Their privacy practices are governed by their respective policies. Sleepmonk is not responsible for the privacy practices or content of independent third parties.

11Cross-Border Processing

Some technology or service providers may process information using infrastructure located outside India. Where personal data is transferred or processed outside India, we will do so subject to restrictions and safeguards required under applicable Indian law.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements. The latest version will be published on this page with an updated "Last updated" date.

13Contact Us

For privacy-related enquiries, requests or grievances:

Sleepmonk Industries LLP
Website: sleepmonk.in
Email: info@sleepmonk.in
Phone: +91 99109 97487